June 2025

TiQ Login Delays

June 3, 2025 9:58PM UTC

TiQ Login DelaysDegraded Performance

Incident Status

Degraded Performance

Components

User Interface, Cloud Regions

---

June 3, 2025 8:03PM UTC

[Identified] Users are experiencing longer than expected load times for the Tealium iQ (TiQ) interface. Engineers are currently troubleshooting.

June 3, 2025 9:58PM UTC

[Resolved] Engineers have resolved the issue and services are working as expected.

May 2025

Audience Sizing Impacted

May 25, 2025 3:48AM UTC

Audience Sizing ImpactedPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Cloud Regions, Server-Side Data Collection and Processing

---

May 23, 2025 8:36PM UTC

[Identified] We’ve detected an issue with AudienceSizing where queries aren’t returning results. This has impacted all regions including Private Cloud. Engineers are working on a fix.

May 24, 2025 4:03AM UTC

[Identified] Engineers have resolved an issue with AudienceSizing that was preventing queries from returning results. As of now, querying services have been partially restored. We will provide further updates as progress continues.

May 25, 2025 3:48AM UTC

[Resolved] Engineers have fully restored AudienceSizing query functionality. All services are now operational.

Login Impacted

May 21, 2025 8:13PM UTC

Login ImpactedFully Operational

Incident Status

Fully Operational

Components

User Interface, Cloud Regions

---

May 21, 2025 7:53PM UTC

[Investigating] Engineers identified an issue impacting TiQ login. Customers were unable to log in for approximately 20minutes.

May 21, 2025 8:13PM UTC

[Resolved] Engineers identified the resolution and service is fully restored.

File Import issue Hong Kong Region

May 19, 2025 1:15AM UTC

File Import issue Hong Kong RegionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Cloud Regions, Server-Side Data Collection and Processing, Server-Side Data Access and Storage

---

May 18, 2025 11:41PM UTC

[Identified] We have identified an issue affecting file imports in the Hong Kong region and are actively working on a resolution.

May 19, 2025 1:15AM UTC

[Resolved] The issue has been resolved and the file import is fully operational.

TiQ and ServerSide Scheduled UI Maintenance

May 18, 2025 4:00AM UTC

TiQ and ServerSide Scheduled UI MaintenancePlanned Maintenance

Description

To improve platform stability, our engineers will be performing a scheduled maintenance on Saturday, 17 May 2025, starting at 22:00 UTC. This maintenance is scheduled for a four hour window and will have an expected downtime of one hour for both TiQ and Server-Side UIs. During this time, the Tealium UI will be temporarily unavailable. Any failed requests during the maintenance window will need to be resubmitted once UI services are restored. Tag Delivery and Event Collection will remain unaffected and fully functional during this time. If you have any questions, please contact your Customer Success Manager.

Components

User Interface, Cloud Regions

Schedule

May 17, 2025 10:00PM - May 18, 2025 2:00AM UTC

---

May 8, 2025 5:22PM UTC

[Update] We want to inform you that the previously scheduled maintenance has been rescheduled from Sunday, 18 May 2025 at 22:00 UTC to Saturday, 17 May 2025 at 22:00 UTC. We apologize for any inconvenience this change may cause and appreciate your understanding and patience.

May 17, 2025 10:07PM UTC

[Update] Scheduled maintenance is starting

May 18, 2025 2:15AM UTC

[Update] Update: Our Engineers are continuing to work through the maintenance and anticipate completion within the next few hours. We apologize for any inconvenience this may cause.

May 18, 2025 3:49AM UTC

[Update] Update: Our engineers have identified an issue during maintenance and are preparing to roll back the changes. We will provide further updates as they become available.

May 18, 2025 4:00AM UTC

[Update] Rollback has been completed and we are going to close out this maintenance. All services are fully operational.

Publish Impacted in HIPAA Private Cloud

May 13, 2025 5:35PM UTC

Publish Impacted in HIPAA Private CloudFully Operational

Incident Status

Fully Operational

Components

User Interface, Cloud Regions

---

May 13, 2025 3:42PM UTC

[Investigating] Engineers identified an issue with TiQ publishes for HIPAA Private Cloud.

May 13, 2025 5:35PM UTC

[Resolved] The issue has been resolved and services are fully functional.

Storage upgrade for HIPAA Private Cloud

May 13, 2025 3:44PM UTC

Storage upgrade for HIPAA Private CloudPlanned Maintenance

Description

Our HIPAA Private Cloud is undergoing an upgrade to the storage system. Expected completion is in around 90 minutes. User login to Tealium iQ is unavailable, but tag delivery is not impacted.

Components

User Interface, Cloud Regions

Schedule

May 13, 2025 3:15PM - May 13, 2025 4:30PM UTC

---

May 13, 2025 3:44PM UTC

[Update]

May 13, 2025 3:44PM UTC

[Update] The maintenance is complete, the UI is accessible again.

April 2025

Visitor Processor Impacted in Sydney

April 30, 2025 4:01PM UTC

Visitor Processor Impacted in SydneyDegraded Performance

Incident Status

Degraded Performance

Components

Cloud Regions, Server-Side Data Collection and Processing

---

April 30, 2025 3:32PM UTC

[Investigating] Engineers were alerted to data loss in the Sydney region and are currently investigating.

April 30, 2025 4:01PM UTC

[Resolved] Engineer have resolved the issue and services are fully restored.

Reporting Metrics Impacted for Private Clouds

April 21, 2025 9:50PM UTC

Reporting Metrics Impacted for Private CloudsFully Operational

Incident Status

Fully Operational

Components

User Interface, Cloud Regions

---

April 9, 2025 9:50PM UTC

[Investigating] Reporting metrics have been impacted for all Private Clouds. Event data collection and processing remain fully operational.

April 21, 2025 9:50PM UTC

[Resolved] The fix has been identified and is currently being rolled out.