Status History
July 2025
- Moments API Impacted - US East
July 15, 2025 8:59PM UTC
Moments API Impacted - US EastFully Operational
Incident Status
Fully Operational
Components
Cloud Regions
July 15, 2025 8:35PM UTC[Investigating] Engineers identified an issue with Moments API in the US East 1 region.July 15, 2025 8:59PM UTC[Resolved] Service automatically stabilized as systems scaled to accommodate increased demand.
- Planned Maintenance in EU-Central-1
July 10, 2025 1:47AM UTC
Planned Maintenance in EU-Central-1Planned Maintenance
Description
We will be performing maintenance in the EU-Central-1 region at 2100 UTC on 2025-07-09. During this time, Visitor Lookup and Visitor Deletion services may experience intermittent disruptions. We will work to minimize any impact and will provide updates as the maintenance progresses.
Components
APIs, Cloud Regions
Schedule
July 9, 2025 9:00PM - July 10, 2025 1:00AM UTC
July 9, 2025 9:01PM UTC[Update] Starting Maintenance.July 10, 2025 1:47AM UTC[Update] Maintenance Completed.
- Scheduled Infrastructure Maintenance - Hong Kong
July 7, 2025 7:49PM UTC
Scheduled Infrastructure Maintenance - Hong KongPlanned Maintenance
Description
We will be performing scheduled maintenance on our messaging infrastructure in the Hong Kong region between 1700 UTC and 2100 UTC on 2025-07-07 to enhance stability and performance. During this window, ServerSide data collection and processing may experience minimal delays. For more information, please contact your customer success representative.
Components
Cloud Regions, Server-Side Data Collection and Processing, Server-Side Data Access and Storage, Server-Side Machine Learning
Schedule
July 7, 2025 5:00PM - July 7, 2025 9:00PM UTC
July 7, 2025 5:00PM UTC[Update] Scheduled maintenance is starting.July 7, 2025 7:49PM UTC[Update] Scheduled maintenance is complete.
- Planned Maintenance in US-East-1 region
July 7, 2025 10:00AM UTC
Planned Maintenance in US-East-1 regionPlanned Maintenance
Description
We will be performing maintenance in the us-east-1 region at 06:00AM UTC on 2025-07-07. During this time, Visitor Lookup and Visitor Deletion services may experience intermittent disruptions. We will work to minimize any impact and will provide updates as the maintenance progresses.
Components
Cloud Regions
Schedule
July 7, 2025 6:00AM - July 7, 2025 10:00AM UTC
July 7, 2025 6:00AM UTC[Update] Scheduled maintenance is starting.July 7, 2025 10:00AM UTC[Update] Scheduled maintenance is complete.
- File Import Impacted
July 5, 2025 6:06AM UTC
File Import ImpactedDegraded Performance
Incident Status
Degraded Performance
Components
Cloud Regions, Server-Side Data Collection and Processing
July 3, 2025 10:10PM UTC[Identified] We have identified an issue with file import discrepancies and are actively working on a resolution.July 5, 2025 6:06AM UTC[Resolved] A code fix was deployed to address the File Import issues at 19:40 UTC on July 4th. Our monitoring indicates that no new occurrences of the issue have been observed since then. This issue is now resolved.
- Planned Maintenance in ap-southeast-2 region
July 3, 2025 4:31PM UTC
Planned Maintenance in ap-southeast-2 region Planned Maintenance
Description
We will be performing maintenance in the ap-southeast-2 region at 4:00 PM UTC on 2025-07-03. During this time, Visitor Lookup and Visitor Deletion services may experience intermittent disruptions. We will work to minimize any impact and will provide updates as the maintenance progresses.
Components
APIs, Cloud Regions
Schedule
July 3, 2025 4:00PM - July 3, 2025 5:00PM UTC
July 3, 2025 4:04PM UTC[Update] The maintenance is starting.July 3, 2025 4:31PM UTC[Update] The maintenance has been completed.
- Planned Maintenance in eu-west-1 region
July 2, 2025 7:51PM UTC
Planned Maintenance in eu-west-1 regionPlanned Maintenance
Description
We will be performing maintenance in the eu-west-1 region between 6:00 PM UTC - 8:00 PM UTC on 2025-07-02. During this time, Visitor Lookup and Visitor Deletion services may experience intermittent disruptions. We will work to minimize any impact and will provide updates as the maintenance progresses.
Components
APIs, Cloud Regions
Schedule
July 2, 2025 6:00PM - July 2, 2025 8:00PM UTC
July 2, 2025 7:08PM UTC[Update] Starting the maintenance.July 2, 2025 7:51PM UTC[Update] The maintenance has been completed.
- Planned Maintenance in ap-east-1 region
July 2, 2025 7:35PM UTC
Planned Maintenance in ap-east-1 regionPlanned Maintenance
Description
We will be performing maintenance in the ap-east-1 region between 6:00 PM UTC - 8:00 PM UTC on 2025-07-02. During this time, Visitor Lookup and Visitor Deletion services may experience intermittent disruptions. We will work to minimize any impact and will provide updates as the maintenance progresses.
Components
APIs, Cloud Regions
Schedule
July 2, 2025 6:00PM - July 2, 2025 8:00PM UTC
July 2, 2025 7:08PM UTC[Update] Starting the maintenance.July 2, 2025 7:35PM UTC[Update] The maintenance has been completed.
- TiQ Login and Publish Delays
July 2, 2025 10:22AM UTC
TiQ Login and Publish DelaysDegraded Performance
Incident Status
Degraded Performance
Components
User Interface, Cloud Regions
July 2, 2025 4:28AM UTC[Identified] Users are experiencing longer than expected load times for the Tealium iQ (TiQ) interface. Engineers are currently troubleshooting.July 2, 2025 6:04AM UTC[Monitoring] Engineers have applied a fix and are observing recovery. We will continue to monitor until full recovery.July 2, 2025 10:22AM UTC[Resolved] A full recovery has been observed; this incident is now resolved.
- Planned Maintenance in us-west-2 region
July 2, 2025 12:58AM UTC
Planned Maintenance in us-west-2 regionPlanned Maintenance
Description
We will be performing maintenance in the us-west-2 region at 12:00AM UTC on 2025-07-02. During this time, Visitor Lookup and Visitor Deletion services may experience intermittent disruptions. We will work to minimize any impact and will provide updates as the maintenance progresses.
Components
APIs, Cloud Regions
Schedule
July 2, 2025 12:00AM - July 2, 2025 3:00AM UTC
July 1, 2025 11:56PM UTC[Update] The maintenance is starting.July 2, 2025 12:58AM UTC[Update] The maintenance has been completed.
June 2025
- Scheduled Maintenance
June 26, 2025 10:06AM UTC
Scheduled MaintenancePlanned Maintenance
Description
Tealium will be performing a scheduled maintenance against our caching database for AudienceStream starting Thursday, June 26 2025 at 09:00 AM UTC in our HIPAA Private Cloud. Data collection and data processing will remain fully operational, however there might be a slight increase in Connector latency during this time. Estimated completion time is Thursday, June 26 12:00 PM UTC. We apologize for any inconvenience. Please reference http://status.tealium.com for the latest updates. For more information, or if you have any questions, please contact your customer success manager.
Components
Cloud Regions, Server-Side Data Collection and Processing
Schedule
June 26, 2025 9:00AM - June 26, 2025 12:00PM UTC
June 26, 2025 9:09AM UTC[Update] The maintenance to the HIPAA Private Cloud has started.June 26, 2025 10:06AM UTC[Update] The maintenance has been completed successfully.
- Scheduled Maintenance
June 25, 2025 10:56AM UTC
Scheduled MaintenancePlanned Maintenance
Description
Tealium will be performing a scheduled maintenance against our caching database for AudienceStream starting Wednesday, June 25 2025 at 10:00 UTC in Oregon. Data collection and data processing will remain fully operational, however there might be a slight increase in Connector latency during this time. Estimated completion time is Wednesday, June 25 14:00 UTC. We apologize for any inconvenience. Please reference http://status.tealium.com for the latest updates. For more information, or if you have any questions, please contact your customer success manager.
Components
Cloud Regions, Server-Side Data Collection and Processing
Schedule
June 25, 2025 10:00AM - June 25, 2025 2:00PM UTC
June 25, 2025 10:00AM UTC[Update] Maintenance startedJune 25, 2025 10:55AM UTC[Update] The maintenance has been completed successfully in our US regions.June 25, 2025 10:56AM UTC[Update] The maintenance has been completed successfully in our US regions.
- Scheduled Maintenance
June 25, 2025 12:14AM UTC
Scheduled MaintenancePlanned Maintenance
Description
Tealium will be performing a scheduled maintenance against our caching database for AudienceStream starting Tuesday, June 24 2025 at 23:00 UTC in Frankfurt & Ireland Regions. Data collection and data processing will remain fully operational, however there might be a slight increase in Connector latency during this time. Estimated completion time is Wednesday, June 25 05:00 UTC. We apologize for any inconvenience. Please reference http://status.tealium.com for the latest updates. For more information, or if you have any questions, please contact your customer success manager.
Components
Cloud Regions, Server-Side Data Collection and Processing
Schedule
June 24, 2025 11:00PM - June 25, 2025 5:00AM UTC
June 24, 2025 11:02PM UTC[Update] Starting MaintenanceJune 25, 2025 12:14AM UTC[Update] maintenance complete
- Scheduled Maintenance
June 24, 2025 4:30PM UTC
Scheduled MaintenancePlanned Maintenance
Description
Tealium will be performing a scheduled maintenance against our caching database for AudienceStream starting Tuesday, June 24 2025 at 1500 UTC in APJ Region. Data collection and data processing will remain fully operational, however there might be a slight increase in Connector latency during this time. Estimated completion time is 2100 UTC. We apologize for any inconvenience. Please reference http://status.tealium.com for the latest updates. For more information, or if you have any questions, please contact your customer success manager
Components
Cloud Regions, Server-Side Data Collection and Processing
Schedule
June 24, 2025 3:00PM - June 24, 2025 9:00PM UTC
June 24, 2025 3:15PM UTC[Update] Scheduled maintenance is beginning.June 24, 2025 4:30PM UTC[Update] Scheduled maintenance has completed. All systems are fully operatinoal.
- Tealium AI Assistant Impacted
June 20, 2025 10:34PM UTC
Tealium AI Assistant ImpactedDegraded Performance
Incident Status
Degraded Performance
Components
User Interface
June 20, 2025 9:42PM UTC[Investigating] Engineers have identified an issue with Tealium AI Assistant and are actively investigating.June 20, 2025 9:57PM UTC[Monitoring] Engineers have applied a fix and are observing recovery. We will continue to monitor.June 20, 2025 10:34PM UTC[Resolved] Engineers have resolved the issue. AI Assistant is fully operational.
- Visitor Processor impacted in Virginia
June 19, 2025 2:25AM UTC
Visitor Processor impacted in VirginiaPartial Service Disruption
Incident Status
Partial Service Disruption
Components
Cloud Regions, Server-Side Data Collection and Processing
June 19, 2025 1:08AM UTC[Investigating] Engineers were alerted to data loss in the Virginia region and are currently investigating.June 19, 2025 2:25AM UTC[Resolved] This incident is now resolved.
- Consent Manager
June 12, 2025 6:15PM UTC
Consent Manager Partial Service Disruption
Incident Status
Partial Service Disruption
Components
Client-Side mCDN Tag Delivery Network
June 5, 2025 12:55PM UTC[Identified] Some customers using an older version of Consent Manager may be experiencing problems with a javascript error. Engineers have identified the problem and are working on a fix.June 6, 2025 3:44PM UTC[Monitoring] A fix for consent manager has been put in place. We will continue to monitor for the next few hours to validate all is as it should be.June 9, 2025 2:57PM UTC[Identified] We have identified an issue introduced by the fix for customers using both Consent Preferences and Explicit Consent. We are actively working on a fix.June 10, 2025 7:09PM UTC[Identified] The team is actively working on producing and testing a fix to resolve the Consent Management issues. We will provide updates when the hotfix release is complete.June 11, 2025 7:42PM UTC[Monitoring] The change has been deployed successfully. We're now seeing expected behavior and are waiting for impacted customers to publish. No further impact is anticipated.June 12, 2025 6:15PM UTC[Resolved] We have observed no further impact, and services are functioning as expected.
- AudienceSizing Impacted in Private Cloud
June 12, 2025 5:05PM UTC
AudienceSizing Impacted in Private CloudPartial Service Disruption
Incident Status
Partial Service Disruption
Components
Cloud Regions, Server-Side Data Collection and Processing
June 10, 2025 4:51AM UTC[Identified] Engineers have identified an issue with AudienceSizing in Private Cloud and are working on a fix.June 12, 2025 5:05PM UTC[Resolved] This has been resolved.
- Visitor look up in User Interface
June 9, 2025 2:54PM UTC
Visitor look up in User InterfaceDegraded Performance
Incident Status
Degraded Performance
Components
User Interface
June 5, 2025 10:29AM UTC[Identified] Some users may experience problems using the server-side tool "Visitor Lookup" - we have identified the source the the problem and are working on a fix. This is only an issue within the Visitor Lookup tool in the user interface and does not affect processing, Trace or the V3 Visitor Privacy API.June 6, 2025 3:45PM UTC[Monitoring] A fix for visitor lookup in the UI has been applied. We will continue to monitor for a few hours.June 9, 2025 2:54PM UTC[Resolved] This incident is now resolved.
- Server-side publish issue
June 5, 2025 12:57PM UTC
Server-side publish issuePartial Service Disruption
Incident Status
Partial Service Disruption
Components
User Interface, Cloud Regions
June 5, 2025 9:28AM UTC[Investigating] Some customers in EMEA are experiencing problems when trying to publish changes to server-side profiles. Engineers are investigating.June 5, 2025 10:01AM UTC[Monitoring] The source of the problem was identified and has been resolved. We will continue to monitor for the next few hours.June 5, 2025 12:57PM UTC[Resolved] Publishing server side is back to normal.
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